Frequently Asked Questions

Welcome to the LANDROMA FAQ page.

Here you can find answers to common questions about our aroma diffusers, fragrance use, orders, shipping, returns, warranty, and customer support.

If you cannot find the answer you need, please contact us at info@landroma.com.

General Questions

What is LANDROMA?

LANDROMA is a home fragrance and aroma diffuser brand operated by LANDROMA TECHNOLOGY LIMITED.

We design aroma diffusers that combine wood, glass, and practical fragrance diffusion for homes, cars, hotels, outdoor areas, and open spaces.

What products does LANDROMA offer?

LANDROMA offers different types of aroma diffusers for different environments, including:

Home aroma diffusers
Car aroma diffusers
Large-space aroma diffusers
Outdoor or open-air aroma diffusers
Wood and glass fragrance products
Compatible fragrance accessories

Product availability may vary depending on the website, region, and current collection.

Where can I use LANDROMA aroma diffusers?

LANDROMA diffusers are designed for different spaces, including:

Bedrooms
Living rooms
Home offices
Cars
Hotel rooms
Hotel lobbies
Reception areas
Outdoor seating areas
Open or well-ventilated spaces

Please choose the correct diffuser model based on the size of the space, airflow, and fragrance intensity you need.

Product Questions

What is the difference between LANDROMA diffuser models?

Different LANDROMA diffusers are designed for different usage scenarios.

Car Diffuser

The car diffuser is compact and designed for vehicle interiors. It works in a cycle of 10 seconds on and 60 seconds off, with three adjustable intensity levels and a 30-minute automatic shut-off.

Home Diffuser

The home diffuser is designed for indoor spaces such as bedrooms, living rooms, and offices. It works for 3 minutes and pauses for 3 minutes, with a 2-hour automatic shut-off and a rotary switch for power adjustment.

Large-Space / Outdoor Diffuser

The large-space or outdoor diffuser is designed for areas with stronger airflow, such as hotel lobbies, entrances, outdoor spaces, and open environments. It can work continuously when powered, uses a rotary knob for power adjustment, and is equipped with a brushless motor for longer service life and stable operation.

Which LANDROMA diffuser should I choose for home use?

For bedrooms, living rooms, studies, and personal spaces, we recommend choosing a LANDROMA home diffuser.

The home model is designed to create a balanced fragrance experience with an automatic working and pause cycle. It is suitable for daily use in modern home interiors.

Which diffuser should I choose for my car?

For car use, we recommend choosing a LANDROMA car diffuser.

The car diffuser is designed for smaller enclosed spaces and includes adjustable intensity levels and automatic shut-off, making it suitable for daily driving.

Which diffuser is suitable for hotels, lobbies, or large spaces?

For hotel lobbies, reception areas, outdoor seating areas, and spaces with stronger airflow, we recommend choosing a LANDROMA large-space or outdoor diffuser.

This type of diffuser is designed for more demanding environments and can work continuously when connected to power.

Are LANDROMA diffusers made with real wood?

LANDROMA diffusers are designed with wood-style or wooden components depending on the product model.

Because wood is a natural material, each product may show slight differences in grain, color, and texture. These variations are part of the natural character of the material.

Why does the wood grain look different from product to product?

Natural wood may vary in color, grain direction, texture, and pattern. This means each LANDROMA diffuser may have its own unique appearance.

These differences are normal and do not affect regular product use.

Fragrance & Oil Questions

Can I use essential oils with LANDROMA diffusers?

Yes, compatible fragrance oils or essential oils may be used according to the instructions of the specific LANDROMA product.

Please always follow the user manual and avoid using oils that are too thick, sticky, or not recommended for diffuser use.

Does the fragrance oil come with the diffuser?

This depends on the specific product listing.

Some LANDROMA products may include fragrance oil, while others may be sold as the diffuser only. Please check the product page carefully before placing your order.

How strong will the scent be?

Scent strength depends on several factors, including:

Diffuser model
Power setting
Type of fragrance oil
Amount of oil used
Room size
Airflow
Temperature
Personal sensitivity to fragrance

For the best experience, start with a lower setting and increase gradually if needed.

How long does the scent last?

Scent duration depends on the diffuser model, usage time, fragrance oil type, space size, and airflow.

Fragrance may last longer in smaller or less ventilated spaces and may disperse more quickly in open or windy environments.

Can I mix different fragrance oils?

We do not recommend mixing too many different fragrance oils at the same time.

If you want to change scents, clean the diffuser according to the product instructions before using a very different fragrance.

Can LANDROMA diffusers purify air or provide health benefits?

LANDROMA diffusers are designed for fragrance and atmosphere use only.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. We do not claim that our diffusers purify air or provide medical benefits.

Usage & Safety

How do I use my LANDROMA diffuser?

Please follow the user manual included with your product.

In general:

Place the diffuser on a stable surface or install it according to the instructions.
Add compatible fragrance oil if required.
Connect power or turn on the device according to the product model.
Adjust the intensity using the switch, button, or rotary control.
Clean and maintain the product regularly.

Can I leave the diffuser running all day?

Please follow the instructions for your specific product model.

The car diffuser and home diffuser include automatic shut-off functions. The large-space or outdoor model is designed for continuous operation when powered, but it should still be used in a safe location and checked regularly.

Do not use any product if it is damaged, leaking, overheating, or operating abnormally.

Is the diffuser safe to use around children or pets?

Please keep diffusers, fragrance oils, and small parts away from children and pets.

Some people and animals may be sensitive to certain fragrances. Use fragrance products carefully, ensure proper ventilation, and stop using the product if discomfort occurs.

What should I do if oil spills?

Wipe off spilled oil immediately.

Fragrance oils may affect wood, leather, fabric, plastics, painted surfaces, car interiors, and other materials. Avoid direct contact between fragrance oil and sensitive surfaces.

Can I use the diffuser near heat or open flames?

No.

Do not place the diffuser or fragrance oil near open flames, high heat, direct sunlight for long periods, or any unsafe electrical environment.

Orders & Payment

How can I place an order?

You can place an order directly on the LANDROMA website.

Choose your product, select available options, add it to your cart, and follow the checkout steps.

How do I know if my order was successful?

After placing an order, you should receive an order confirmation email.

Please make sure your email address is entered correctly during checkout. If you do not receive an email, please check your spam or junk folder first.

Can I change or cancel my order after placing it?

Please contact us as soon as possible at info@landroma.com.

If the order has not been processed or shipped, we will try our best to help. If the order has already been shipped, changes or cancellation may not be possible.

Shipping

Where do you ship?

Available shipping regions may vary depending on the product, destination, and current logistics service.

Shipping options, estimated delivery times, and fees will be shown during checkout when available.

How long does shipping take?

Delivery time depends on your location, shipping method, customs clearance, and local delivery service.

Please refer to the shipping information shown at checkout or on the Shipping Policy page.

How can I track my order?

Once your order has shipped, you may receive a tracking number by email.

If you need help with tracking, please contact us at info@landroma.com with your order number.

Will I need to pay customs duties or taxes?

Import duties, taxes, customs fees, or local charges may apply depending on your country or region.

These charges are usually determined by local customs authorities and may be the responsibility of the customer unless otherwise stated at checkout.

Returns & Refunds

What is your return policy?

Please refer to our Returns & Refunds Policy page for complete return instructions, eligibility, and time limits.

To request a return, contact us at info@landroma.com with your order number and reason for return.

What items cannot be returned?

Return eligibility may depend on the product condition and reason for return.

For hygiene and safety reasons, used fragrance oils, opened consumable products, damaged items caused by misuse, or products returned without authorization may not be eligible for return.

Please check our Returns & Refunds Policy for full details.

What should I do if my product arrives damaged?

Please contact us at info@landroma.com as soon as possible.

Include your order number, photos or videos of the damaged product, photos of the packaging, and a brief description of the issue. This will help us review your request more quickly.

Warranty & Support

Do LANDROMA products come with a warranty?

Warranty coverage may vary by product model and purchase channel.

Please refer to the product page or Warranty page for details. If you have a product issue, contact us at info@landroma.com with your order number, product model, and a description of the problem.

What is not covered by warranty?

Warranty usually does not cover damage caused by:

Misuse
Improper installation
Unauthorized repair or modification
Accidental damage
Normal wear and tear
Oil leakage caused by improper use
Damage caused by using incompatible oils
Failure to follow the user manual

Please refer to the Warranty page for full terms.

How do I contact LANDROMA customer support?

You can contact us using the information below:

Company Name:
LANDROMA TECHNOLOGY LIMITED

Company Address:
RM 75, ZONE 2, 27/F, EGL TOWER, 83 HUNG TO ROAD, KWUN TONG, HONG KONG

Email:
info@landroma.com

Phone:
+852-57990572

We aim to respond to customer inquiries within 1–2 business days.

Business Cooperation

Do you offer wholesale or business cooperation?

For wholesale, distribution, hotel fragrance projects, retail cooperation, or other business inquiries, please contact us at info@landroma.com.

Please include your company name, country or region, business type, and the products you are interested in.

Can LANDROMA products be used in hotels or commercial spaces?

Yes, selected LANDROMA models are designed for hotels, reception areas, lobbies, and larger spaces.

Please choose a suitable model based on the space size, airflow, and fragrance intensity required.