Thank you for shopping with LANDROMA.

This Shipping Policy explains how orders are processed, shipped, delivered, and tracked when you purchase products from the LANDROMA website.

LANDROMA is operated by LANDROMA TECHNOLOGY LIMITED.

Order Processing Time

After your order is placed, we will process it as soon as possible.

Most orders are processed within 1–3 business days after payment is confirmed.

Orders are not normally processed on weekends or public holidays. During peak seasons, promotional periods, product launches, or holidays, processing time may be longer than usual.

If there is any significant delay in processing your order, we will contact you by email.

Shipping Methods

Shipping methods may vary depending on your delivery country or region, product type, order value, and available logistics services.

Available shipping options, estimated delivery times, and shipping fees will be shown at checkout when applicable.

We may use international postal services, express couriers, or other logistics providers depending on the destination and product availability.

Estimated Delivery Time

Estimated delivery time depends on your shipping address, selected shipping method, customs clearance, and local delivery service.

General estimated delivery times are:

Standard Shipping

Estimated delivery time: 7–20 business days

Express Shipping

Estimated delivery time: 3–10 business days

Please note that these are estimated delivery times only. Actual delivery time may vary due to customs clearance, weather conditions, local courier delays, holidays, incorrect address information, or other circumstances beyond our control.

Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your order.

Shipping fees may vary depending on:

Destination country or region
Product size and weight
Shipping method
Order value
Current logistics rates

If a free shipping promotion is available, the applicable terms will be displayed on the product page, cart page, checkout page, or promotional page.

Order Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information.

Please allow some time for the tracking information to update after the package is handed over to the carrier.

If you have not received tracking information or need help tracking your order, please contact us at:

Email: info@landroma.com

Please include your order number when contacting us.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

LANDROMA is not responsible for delivery delays, failed delivery, lost packages, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us immediately at info@landroma.com.

If the order has not been processed or shipped, we will try our best to update the address. If the order has already been shipped, we may not be able to change the delivery address.

Customs Duties, Taxes, and Import Fees

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your country or region.

These charges are determined by local customs authorities and are usually the responsibility of the customer unless otherwise stated at checkout.

LANDROMA is not responsible for delays caused by customs inspection, customs clearance procedures, or unpaid import fees.

Please check with your local customs office for more information before placing an order if you are unsure about possible import charges.

Delayed Delivery

Although we work with logistics providers to deliver orders as quickly as possible, delivery delays may occur.

Possible causes of delivery delays include:

Customs clearance
Weather conditions
Public holidays
Peak shipping seasons
Local courier delays
Remote delivery areas
Incorrect or incomplete address information
Unexpected logistics disruptions

If your package is significantly delayed, please contact us at info@landroma.com with your order number and tracking information.

Lost or Missing Packages

If tracking shows that your package has not moved for an unusually long time, or if you believe your package may be lost, please contact us at info@landroma.com.

We may need to contact the shipping carrier to investigate the issue. Investigation times may vary depending on the carrier and destination country or region.

If the package is confirmed lost by the carrier, we will review the case and may offer a replacement, refund, or other solution according to the circumstances.

Delivered but Not Received

If tracking shows that your package was delivered but you have not received it, please first check:

Your mailbox or parcel locker
Your front door, reception desk, or building mailroom
Neighbors, family members, or colleagues who may have accepted the package
The local courier or delivery office

If you still cannot locate the package, please contact us at info@landroma.com. We will do our best to help, but LANDROMA is not responsible for packages confirmed as delivered to the shipping address provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide:

Order number
Photos or videos of the damaged package
Photos or videos of the damaged product
A brief description of the issue

Please do not discard the packaging before contacting us, as it may be required for review by the shipping carrier.

Split Shipments

In some cases, items in the same order may be shipped separately due to product availability, warehouse location, or logistics arrangements.

If your order is shipped in multiple packages, you may receive more than one tracking number.

Shipping Restrictions

Some products may not be available for shipping to certain countries or regions due to logistics restrictions, local regulations, import rules, or carrier limitations.

If we are unable to ship your order to your location, we will contact you by email and provide available options.

Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

Company Name:
LANDROMA TECHNOLOGY LIMITED

Company Address:
RM 75, ZONE 2, 27/F, EGL TOWER, 83 HUNG TO ROAD, KWUN TONG, HONG KONG

Email:
info@landroma.com

Phone:
+852-57990572

We aim to respond to customer inquiries within 1–2 business days.