Thank you for shopping with LANDROMA.

We want you to feel confident when purchasing from our website. This Returns & Refunds Policy explains how returns, refunds, exchanges, damaged items, and order cancellations are handled.

LANDROMA is operated by LANDROMA TECHNOLOGY LIMITED.

Return Period

We accept return requests within 30 days after your order is delivered.

To be eligible for a return, the item must meet the return conditions listed in this policy.

If more than 30 days have passed since the delivery date, we may not be able to offer a return or refund.

Return Eligibility

To be eligible for a return, your item must be:

Unused or in like-new condition
In its original packaging where possible
Returned with all original accessories, manuals, parts, and gifts if included
Free from damage caused by misuse, improper installation, unauthorized repair, or accidental damage
Approved for return by LANDROMA before being sent back

Please contact us before returning any item. Items returned without prior authorization may not be accepted.

Non-Returnable Items

For hygiene, safety, and product quality reasons, the following items may not be eligible for return:

Used fragrance oils or essential oils
Opened or used consumable fragrance products
Products with visible signs of use, oil residue, stains, or damage
Items damaged due to misuse, improper handling, or failure to follow the user manual
Products modified or repaired without authorization
Items returned without original accessories or parts
Gift cards or promotional items not sold separately
Items marked as final sale or non-returnable on the product page

If you are unsure whether your item is eligible for return, please contact us at info@landroma.com before sending it back.

How to Request a Return

To request a return, please contact us at:

Email:
info@landroma.com

Please include the following information:

Order number
Full name used for the order
Email address used for the order
Product name or model
Reason for return
Photos or videos if the product is damaged, defective, or incorrect

After reviewing your request, we will provide return instructions if your return is approved.

Return Shipping

Unless the item is confirmed to be defective, damaged on arrival, or incorrect due to our error, the customer may be responsible for return shipping costs.

Original shipping fees, customs duties, import taxes, and local delivery charges are generally non-refundable unless otherwise required by applicable law or caused by our error.

We recommend using a trackable shipping service when returning your item. LANDROMA is not responsible for return packages that are lost, delayed, or damaged during return transit.

Return Inspection

After we receive your returned item, we will inspect it to confirm whether it meets the return conditions.

The inspection may include checking:

Product condition
Original packaging
Accessories and parts
Signs of use or damage
Oil residue, leakage, stains, or missing components

If the returned item does not meet the return conditions, we may refuse the refund or offer a partial refund depending on the condition of the item.

Refund Process

If your return is approved after inspection, we will process your refund to the original payment method where possible.

Refund processing time may vary depending on your payment provider, bank, or card issuer.

In general, refunds may take 5–10 business days to appear in your account after they are processed.

Please note that we do not control bank or payment provider processing times.

Partial Refunds

In some cases, only a partial refund may be granted.

Partial refunds may apply if:

The item is returned with missing accessories or parts
The item shows signs of use
The original packaging is missing or damaged
The product is not in its original condition
The item is returned after the approved return period
The product value is reduced due to customer handling

We will review each case based on the condition of the returned item.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at info@landroma.com.

Please include:

Order number
Photos or videos of the product issue
Photos of the outer packaging
Photos of the shipping label if available
A brief description of the problem

Please do not discard the product or packaging before contacting us, as they may be required for review.

If the issue is confirmed, we may offer a replacement, refund, repair solution, or other appropriate resolution depending on the situation.

Exchanges

We may offer exchanges for eligible products depending on stock availability.

If you would like to exchange an item, please contact us at info@landroma.com with your order number and the product you would like to exchange.

If the requested replacement item is unavailable, we may offer a refund or another suitable solution.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at info@landroma.com.

If your order has not been processed or shipped, we will try our best to cancel it.

If the order has already been processed, packed, or shipped, cancellation may not be possible. In that case, you may request a return after receiving the item according to this policy.

Refused or Undeliverable Packages

If a package is refused, not collected, or returned due to an incorrect or incomplete shipping address provided by the customer, we may deduct shipping costs, return shipping fees, customs fees, or other related charges from any refund.

Please make sure your shipping address is complete and accurate before placing your order.

Customs Duties and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your country or region.

These charges are usually determined by local customs authorities and may be the responsibility of the customer unless otherwise stated at checkout.

Customs duties, taxes, and import fees are generally non-refundable by LANDROMA.

Late or Missing Refunds

If you have not received your refund after it has been approved and processed, please first check your bank account or payment account again.

Then contact your card issuer, bank, or payment provider, as it may take additional time before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at info@landroma.com.

Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us:

Company Name:
LANDROMA TECHNOLOGY LIMITED

Company Address:
RM 75, ZONE 2, 27/F, EGL TOWER, 83 HUNG TO ROAD, KWUN TONG, HONG KONG

Email:
info@landroma.com

Phone:
+852-57990572

We aim to respond to customer inquiries within 1–2 business days.